About us

Sustainably Sourced: Every product is ethically made, with materials sourced from trusted UK and EU Brands who prioritize the planet.


Plastic-Free Shipping: We take care in using zero plastic for packaging, ensuring your products arrive in an environmentally conscious way.

Vegan & Cruelty-Free Personal Care: Our personal care range is not only kind to your skin but also to animals, offering you beauty with integrity.

Frequently asked questions

Why we do Pre-Orders

At Lift&Leaf, we’re passionate about thoughtful shopping and sustainability. We partner with carefully selected UK and EU brands that share our values—creating high-quality products, made responsibly.


By offering pre-orders, we can:


Reduce Overproduction & Waste
We only order what’s needed, so nothing goes to waste


Support Sustainable Brands


our purchase supports small-batch UK & EU brands that care about people and the planet.


Lower Carbon Emissions


Fewer unsold products means less shipping, less waste, and a smaller carbon footprint.
How It Works

1. Place Your Pre-Order

Choose from our curated collection of sustainable UK and EU brands.

2. We Order from Brands

Once the pre-order window closes, we place the exact orders—nothing extra.

3. Receive Your Order (within 3 weeks)

We’ll ship your items to you as soon as they arrive at our warehouse—typically within 3 weeks.



Benefits of Pre-Ordering

Access Exclusive Products

Pre-orders often include exclusive items that may not be available in regular stock, giving you the opportunity to own unique products.

Plan Your Purchases

With the ability to pre-order, you can plan your purchases around your needs and ensure you get the items you truly want.

Be a Part of the Change

By participating in pre-orders, you become an active part of a movement toward more sustainable and conscious consumerism.

Together, we can make a difference

one conscious purchase at a time. Thank you for supporting a more sustainable future! 💚

Returns and Exchanges

We want you to love your purchase! If you're not completely satisfied with your activewear order, we're here to help.

30-Day Return Policy (Activewear Only)

You may return activewear items within 30 days of delivery for a full refund or exchange, provided they meet the following conditions:

Items must be unused, unwashed, and in original condition.

Tags must still be attached.

Proof of purchase is required (order number or receipt).

To initiate a return, please contact our customer service team at support@liftandleaf.com  with your order number and reason for return. We'll guide you through the next steps.

Please Note:

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

We do not accept returns or exchanges on personal care products due to hygiene and safety reasons. All personal care sales are final.

 

Refunds

Once your return is received and inspected, we will notify you via email to confirm the status of your refund or store credit.

You may choose between:

Refund to Original Payment Method:
If approved, your refund will be issued to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Store Credit:
Prefer to shop with us again? You can opt for store credit instead of a refund. Store credit is issued via a digital gift card and does not expire.

Let us know your preference when you initiate your return.

Important Notes:

Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Store credit is only available for approved returns of activewear items.

Personal care items are final sale and not eligible for return, refund, or store credit.

If you haven't received your refund or store credit within the expected timeframe, feel free to contact us at refund@liftandleaf.com.

Damaged or Defective Items

We take great care in packing and inspecting all items before shipping, but if you receive a damaged, defective, or incorrect item, we sincerely apologize.

Please follow these steps:

Contact us within 7 days of receiving your order at support@liftandleaf.com or contact page.

Include: your order number, description of the issue and a clear photos showing the damage or defect

Once we review your claim, we’ll offer one of the following: A replacement item (if available),a full refund to your original payment method or a store credit for the value of the item

Important Notes:

Items reported after 7 days may not be eligible for a refund or replacement.

If the item is no longer in stock, we may offer store credit or a refund instead.

This policy applies to both activewear and personal care products.


Delivery and Shipping
Delivery Policy

We currently deliver to customers in the United States and United Kingdom

We’re working hard to expand our shipping network, and we’ll be delivering to more countries soon. Stay tuned!

If your country isn't listed, feel free to reach out to our team—we’d love to hear where you’d like us to ship next.

All delivery timeframes refer to business days (Monday to Friday, excluding public holidays)

United States Shipping 
Express International Shipping

      Delivery Time: 2 to 11 business days

      Cost: $20.99

      Tracking: Included

Standard International Shipping

      Delivery Time: 3 to 17 business days

      Orders up to $150.00 USD: $11.99

      Orders over $150.00 USD: Free Shipping

 United Kingdom Shipping 
Express Shipping

       Delivery Time: 1 to 3 business days

       Cost: £10.99

       Tracking: Included

Standard Shipping

     Delivery Time: 2 to 4 business days

      Cost: Free

Processing Time

Orders are typically processed within 1–2 business days. Once your order ships, you will receive a confirmation email with a tracking number.

Please note that delivery estimates may vary depending on your location, weather conditions, customs processing, and other unforeseen delays.

Need Help?

If you have questions or issues with your delivery, please reach out to our support team at support@liftandleaf.com. We’re happy to help!

 

 

 

 

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